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FAQ

FAQ

Frequently asked questions

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faq

Does the beehive/beehive scale have anti-theft protection?
Yes, because only the key switch (beekeeper mode) can deactivate all alarm functions. If this is not activated, the beekeeper receives a notification by SMS to up to 3 mobile phone numbers.
Which maximum load is permissible?
The beehive scale may be loaded with a maximum surface load of 200 kg.
What is the measuring accuracy of the beehive scale?
The beehive scale has an accuracy of 10 grams.
Are there any running costs?
In addition to the transmission costs of the Wolf-SIM (data flat rate for 15 Euro / annum), there are annual costs of 24 Euro per user access for the maintenance of our servers.
Are the weather data accurate?
Our weather data is retrieved from Meteoblue.com with exact location accuracy. The location can be found by entering the postcode as well as the exact coordinates.
Must weight corrections be recorded?
Weight corrections are no longer necessary due to the key switch built into the beehive scale. Changes made by the beekeeper are automatically suppressed with the help of the beekeeping mode. The hive scale automatically calculates the exact correction value.
Can I also use my beehive scale in winter?
The mechanics and electronics have been designed for year-round operation. However, in the case of free-standing installation, changes in weight caused by snowfall are to be expected, especially in winter.
How long does the battery of the beehive scale last?
If default settings are retained (one-time transmission of data/day), a battery life of up to 12 months can be expected.
What happens if I forget my password?
Please click on the butoon "Forgot password" on your login screen. In the following steps a new password will be sent to you.
Can I undo settings in the online account?
Settings can be changed at any time. The next time you transfer data, the floor scale will update your settings.
Does my beehive/beehive scale need any maintenance?
The only maintenance work required is recharging the battery once or twice a year. In case of malfunctions, the Wolf-Waagen team can access the scale directly via remote maintenance and support you.
Do I need a software for the administration of my beehive scale?
Operation with software to be installed is not intended. When you purchase your beehive scale, you will receive access to our online management software. This software can be accessed at any time, worldwide with any internet-enabled device and the necessary settings can be made.
Do I need a computer to operate the beehive scale?
In principle no. You can access your online account with any web-enabled device (smartphone, tablet, PC).
Why do I need a key for the beehive/beehive scale?
You need the key to activate and deactivate the beekeeping mode. The mode is switched on before work begins. Now all changes are hidden. When the work is finished, the beekeeping mode is deactivated again. Subsequent corrections to the bee scale or the online account are no longer necessary.